Privacy Policy

Last updated June 14, 2026

This Privacy Policy explains how EIN360 AI Solutions FZC ("EIN 360", "we", "us", "our") — a company registered in the United Arab Emirates and based in Dubai — collects, uses, and protects personal data when you use ein360.com (the "Site"). We are the data controller for the personal data described here.

We aim to comply with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and its implementing regulations and, where applicable, the EU/UK General Data Protection Regulation (GDPR).

Scope — website only

This policy applies to personal data we collect through this Site (for example, contact enquiries and analytics). It does not cover data that schools and institutions process inside the EIN 360 platform (such as student, parent, or staff records in the School Operating System). For those products, EIN 360 acts as a data processor on the institution's behalf, and that processing is governed by a separate Data Processing Agreement between EIN 360 and the institution rather than by this policy.

Information we collect

  • Contact enquiries. When you submit our contact form we collect your name, organisation (optional), email address, enquiry type, and the message you send.
  • Usage analytics. We collect aggregate, non-identifying usage data (pages viewed, device and browser type, approximate region) using a self-hosted, cookieless analytics tool (Umami). If you consent, we also use Google Analytics 4 (cookie-based, IP-anonymised). See our Cookie Policy for details and your choices.
  • Technical data. Standard server logs (IP address, timestamp) used to operate and secure the Site, including rate-limiting of the contact endpoint.

How we use your information

  • To respond to your enquiry and discuss whether EIN 360 is a fit for your institution.
  • To record your enquiry as a lead in our customer relationship management (CRM) system so we can follow up and report on demand.
  • To operate, secure, and improve the Site.

Legal basis

We process contact-form data on the basis of your consent and our legitimate interest in responding to enquiries about our products. You may withdraw consent at any time by contacting us (see below).

Sharing and service providers

We do not sell your personal data and we do not use it for advertising. We share it only with service providers who process it on our behalf, including:

  • Microsoft — to deliver the notification email of your enquiry (Microsoft Graph / Microsoft 365).
  • Our internal CRM, hosted on EIN 360's own infrastructure in the UAE.
  • Umami — cookieless usage analytics, self-hosted on EIN 360's own infrastructure (no third-party data sharing).
  • Google — Google Analytics 4, only if you consent to it.

Where your data is stored & international transfers

Our Site and CRM are hosted on infrastructure located in the United Arab Emirates. Some service providers (such as Microsoft) operate globally, so your data may be processed outside the UAE. Where data is transferred internationally, we rely on those providers' contractual and technical safeguards and on appropriate transfer mechanisms under applicable law.

Data retention

We retain enquiry and lead data for as long as needed to respond to and manage the relationship, and thereafter only as required for legitimate business or legal purposes. You may request deletion at any time.

Your rights

Subject to applicable law, you have the right to access, correct, delete, or restrict the processing of your personal data, to object to processing, to withdraw consent, and to data portability. To exercise any right, email info@ein360.com. We respond within the timeframes required by law.

Children's privacy

This Site is intended for school administrators, educators, partners, and other professional audiences. It is not directed at children, and we do not knowingly collect personal data from children through the Site. Where the EIN 360 platform processes student data on behalf of an institution, that data is handled under the institution's instructions and the applicable Data Processing Agreement, not under this policy.

Cookies

The Site uses minimal cookies. See our Cookie Policy for details.

Data security

We apply reasonable technical and organisational measures to protect personal data, including encryption in transit (HTTPS), access controls, and rate-limiting of the contact endpoint. No method of transmission or storage is completely secure, but we work to protect your data and to address any incident appropriately.

Complaints

If you have a concern about how we handle your personal data, please contact us first at info@ein360.com so we can resolve it. You also have the right to lodge a complaint with the competent data-protection authority in the UAE (the UAE Data Office) or, where applicable, your local supervisory authority.

Changes to this policy

We may update this policy from time to time. The "last updated" date above reflects the latest revision; significant changes will be reflected on this page.

Contact

Questions about this policy or your data? Email info@ein360.com.

EIN360 AI Solutions FZC · Dubai, United Arab Emirates